PROJECT OVERVIEW

Mixed method research on King County Metro stations around the University of Washington’s campus

MY ROLE

UX Researcher

TIME FRAME

7 Weeks

TOOLS

MiroBoard

Google Suite

Otter AI

Problem

University of Washington bus stops in the U-district are often crowded, especially in Seattle's rainy weather, leaving commuters, mainly UW students and staff, seeking shelter while awaiting buses. This project conducts discovery research to improve the functionality of these bus stops, ensuring efficient and comfortable experiences for commuters during peak hours.

Research Process

1	2	3	4
PRELIMINARY RESEARCH	FIELD OBSERVATIONS	INTERVIEWS	SURVEYS

Preliminary Research / Defining the Problem

The main prompt I was tasked with was to run user testing on the transportation system around Seattle. To make the problem more specific, I conducted preliminary research through online research. I created a question to lead my research and collected the following key points.

Waiting for the bus in Seattle is often unpredictable, leaving commuters guessing when they will arrive at a certain location. How can we improve the experience of waiting for a bus or other public transportation in Seattle?